Hi Davide,
Thanks for the Wonderful blog. Our project has a requirement to capture a custom field from CTI solution in C4C in Activity work centre, so that a ticket can be created based on the Custom field instead of phone number because an employee can call to CTI support team from any phone number not necessarily from the phone number stored in Employee Master. We tried to simulate call by sending Employee ID of the employee in CTI adapter instead of employee's phone stored in Employee master data. The C4C tenant is not able to recognize employee details based on Employee ID. Currently from Simulator we came to know that CTI Adapter can display callers data in C4C based on Phone Number or the Account ID. Kindly provide your valuable inputs for the above project requirement we have.
Thanks & Regards
Vijay S B